{"id":930,"date":"2024-03-13T12:08:55","date_gmt":"2024-03-13T12:08:55","guid":{"rendered":"https:\/\/www.lipsie.com\/fr\/ressources-traduction\/?post_type=glossaires&p=930"},"modified":"2024-03-17T16:06:51","modified_gmt":"2024-03-17T16:06:51","slug":"glossaire-crm-gestion-de-la-relation-client-francais-et-anglais","status":"publish","type":"glossaires","link":"https:\/\/www.lipsie.com\/fr\/ressources-traduction\/glossaires\/glossaire-crm-gestion-de-la-relation-client-francais-et-anglais\/","title":{"rendered":"Glossaire CRM\/gestion de la relation client – fran\u00e7ais et anglais"},"content":{"rendered":"\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t
Fran\u00e7ais<\/th>Anglais<\/th>\n<\/tr>\n<\/thead>\n
API (Application Programming Interface)<\/td>API (Application Programming Interface)<\/td>\n<\/tr>\n
Le Business Intelligence (BI)<\/td>Business Intelligence (BI)<\/td>\n<\/tr>\n
Automation<\/td>Automation<\/td>\n<\/tr>\n
BDR \/ SDR<\/td>BDR \/ SDR (Business Development Representative \/ Sales Development Representative)<\/td>\n<\/tr>\n
Chatbot<\/td>Chatbot<\/td>\n<\/tr>\n
Cloud computing<\/td>Cloud computing<\/td>\n<\/tr>\n
CMS (Content Management System)<\/td>CMS (Content Management System)<\/td>\n<\/tr>\n
CMS e-commerce<\/td>E-commerce CMS<\/td>\n<\/tr>\n
CPQ (Configure Price & Quote)<\/td>CPQ (Configure Price & Quote)<\/td>\n<\/tr>\n
CRM (Customer Relationship Management)<\/td>CRM (Customer Relationship Management)<\/td>\n<\/tr>\n
CRM marketing<\/td>CRM marketing<\/td>\n<\/tr>\n
Customer Data Platform (CDP)<\/td>Customer Data Platform (CDP)<\/td>\n<\/tr>\n
CRM analytique<\/td>Analytical CRM<\/td>\n<\/tr>\n
CXM (Customer Experience Management)<\/td>CXM (Customer Experience Management)<\/td>\n<\/tr>\n
Cycle de vente<\/td>Sales cycle<\/td>\n<\/tr>\n
DMP (Data Management Platform)<\/td>DMP (Data Management Platform)<\/td>\n<\/tr>\n
Data visualization<\/td>Data visualization<\/td>\n<\/tr>\n
DSP (Demand Side Platform)<\/td>DSP (Demand Side Platform)<\/td>\n<\/tr>\n
Exp\u00e9rience
\ncollaborateur<\/td>		Employee experience<\/td>\n<\/tr>\n
Exp\u00e9rience client<\/td>Customer experience<\/td>\n<\/tr>\n
Field Service Management (Service client sur le terrain)<\/td>Field Service Management<\/td>\n<\/tr>\n
Funnel<\/td>Funnel<\/td>\n<\/tr>\n
Future of work<\/td>Future of work<\/td>\n<\/tr>\n
Gestion de la relation client<\/td>Customer Relationship Management (CRM)<\/td>\n<\/tr>\n
Helpdesk<\/td>Helpdesk<\/td>\n<\/tr>\n
IA<\/td>AI (Artificial Intelligence)<\/td>\n<\/tr>\n
Lead nurturing<\/td>Lead nurturing<\/td>\n<\/tr>\n
Leads<\/td>Leads<\/td>\n<\/tr>\n
Marketing automation<\/td>Marketing automation<\/td>\n<\/tr>\n
Mobile CRM<\/td>Mobile CRM<\/td>\n<\/tr>\n
NPS (Net Promoter Score)<\/td>NPS (Net Promoter Score)<\/td>\n<\/tr>\n
Omnicanal<\/td>Omnichannel<\/td>\n<\/tr>\n
OMS (Order Management System)<\/td>OMS (Order Management System)<\/td>\n<\/tr>\n
Outil de ticketing<\/td>Ticketing tool<\/td>\n<\/tr>\n
Outils collaboratifs<\/td>Collaborative tools<\/td>\n<\/tr>\n
PaaS (Platform as a Service)<\/td>PaaS (Platform as a Service)<\/td>\n<\/tr>\n
Parcours client<\/td>Customer journey<\/td>\n<\/tr>\n
PIM (Product Information Management)<\/td>PIM (Product Information Management)<\/td>\n<\/tr>\n
Pipeline<\/td>Pipeline<\/td>\n<\/tr>\n
SaaS (Software as a Service)<\/td>SaaS (Software as a Service)<\/td>\n<\/tr>\n
PRM (Prospect Relationship Management)<\/td>PRM (Prospect Relationship Management)<\/td>\n<\/tr>\n
Scoring<\/td>Scoring<\/td>\n<\/tr>\n
Service client<\/td>Customer service<\/td>\n<\/tr>\n
MQL (Marketing Qualified Lead)\/ SQL(Sales Qualified Lead)<\/td>MQL (Marketing Qualified Lead) \/ SQL (Sales Qualified Lead)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

CRM signifie \u00ab\u00a0Gestion de la Relation Client\u00a0\u00bb<\/p>\n","protected":false},"featured_media":917,"template":"","categorie_glossaire":[12],"class_list":["post-930","glossaires","type-glossaires","status-publish","has-post-thumbnail","hentry","categorie_glossaire-marketing"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.lipsie.com\/fr\/ressources-traduction\/wp-json\/wp\/v2\/glossaires\/930","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lipsie.com\/fr\/ressources-traduction\/wp-json\/wp\/v2\/glossaires"}],"about":[{"href":"https:\/\/www.lipsie.com\/fr\/ressources-traduction\/wp-json\/wp\/v2\/types\/glossaires"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.lipsie.com\/fr\/ressources-traduction\/wp-json\/wp\/v2\/media\/917"}],"wp:attachment":[{"href":"https:\/\/www.lipsie.com\/fr\/ressources-traduction\/wp-json\/wp\/v2\/media?parent=930"}],"wp:term":[{"taxonomy":"categorie_glossaire","embeddable":true,"href":"https:\/\/www.lipsie.com\/fr\/ressources-traduction\/wp-json\/wp\/v2\/categorie_glossaire?post=930"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}